Person
Albert O Hirschman
Economist and social theorist of exit, voice, and loyalty—how people respond when institutions disappoint.
Why this matters
Hirschman names the basic repertoire of response when trust thins—stay, speak, or leave.
Works2 sources
book
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States
Hirschman, Albert O. Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States. Cambridge, MA: Harvard University Press, 1970.
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book
The Rhetoric of Reaction: Perversity, Futility, Jeopardy
Hirschman, Albert O. The Rhetoric of Reaction: Perversity, Futility, Jeopardy. Cambridge, MA: Belknap Press of Harvard University Press, 1991.
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