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AFTER CERTAINTY

Person

Dietrich Dörner

Psychologist of complex simulation, Systems Thinking, and how people mismanage coupled systems.

Why this matters

Dörner's Moro study shows catastrophic learning failures—when operators trust the wrong feedback.

Focus in observatory

Works

book

The Logic of Failure: Recognizing and Avoiding Error

Dörner, Dietrich. *The Logic of Failure: Recognizing and Avoiding Error in Complex Situations*. New York: Basic Books, 1996.

Related books

Book

How Serious Systems Learn

Disciplines for Acting Without Certainty

A handbook for teams and institutions that need to learn in motion, improve under pressure, and make better decisions without waiting for perfect information.