Person

Robert E Cole

Sociologist of quality movements, Japanese manufacturing culture, and institutional learning in production systems.

Why this matters

Cole connects craft discipline to organizational improvement—correction embedded in daily practice.

Works

article

What Really Happened to Toyota?

Cole, Robert E. "What Really Happened to Toyota?" *MIT Sloan Management Review* 52, no. 4 (2011): 29–35.

Related books

Book

When Trust Stops Tracking Reality

Why Good Intentions Sometimes Become Harmful

How trust drifts from evidence when good intentions stop learning from feedback—through the fictional arc of Calder Family Health and real institutional patterns.