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Star, Susan Leigh, and Anselm Strauss — Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work.

Star, Susan Leigh, and Anselm Strauss. "Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work." *Social Problems* 46, no. 3 (1999): 301–24.