book

Michael Lipsky — Street-Level Bureaucracy: Dilemmas of the Individual in Public Services

Lipsky, Michael. *Street-Level Bureaucracy: Dilemmas of the Individual in Public Services*. 30th anniversary expanded ed. New York: Russell Sage Foundation, 2010.

Focus in observatory

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Coupling

Cohesion, Consequence, and the Architecture of Responsibility

A practical framework for seeing where systems are tightly joined, where they drift apart, and how those coupling choices shape accountability over time.