book
Just Culture: Restoring Trust and Accountability
Dekker, Sidney W. A. Just Culture: Restoring Trust and Accountability in Your Organization. 3rd ed. Boca Raton, FL: CRC Press, 2016.
Related concepts3 concepts
Concept
Accountability
Accountability names whether consequence still reaches the people who can respond. It becomes important when scale, narrative, or abstraction thins contact between action and effect. It helps preserve correction and proportionate answerability, but can fail when moral sorting replaces sustained contact with outcomes. It differs from responsibility because accountability emphasizes exposure to consequence; responsibility includes the ongoing obligation to account even when control is partial.
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Concept
Harm
Harm names where cost lands when influence is exercised—who absorbs it, who is kept in view, and what displacement is treated as acceptable. It marks the lived consequence of action, authority, design, or coordination. The visibility dimension matters—who is harmed in particular, not on average? Can they name it? Can they respond? Does the system register it or treat it as acceptable loss? Harm continues while interpretation expands, briefings make harm legible without smaller, people can still tell when something is doing harm. The question harm raises—is harm unchanged outside while we analyze inside? When does naming harm substitute for reducing it? The failure mode—harm persists while moral work feels complete, delays continue after excellent postmortems, harm becomes statistical at scale. The restoration path—return to particular harms and people, check effects outside the room after briefings, stop when outcomes for people are unchanged, pair analysis with named remedy attempts, accept harm as inevitable without abandoning response.
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Concept
Trust
Trust names the bridge that lets people act together when no one holds the whole scene. It becomes important when verification must extend beyond firsthand sight—through specialists, records, institutions, or repeated experience. It helps preserve participation across partial perspectives, but can fail when trust stops tracking reality and closure feels safer than checking. It differs from certainty because trust accepts incomplete verification; it differs from blind belief because it still depends on signals that can be tested, strained, or withdrawn.
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