book
On Organizational Learning
Argyris, Chris. On Organizational Learning. 2nd ed. Malden, MA: Blackwell, 1999.
Related concepts4 concepts
Concept
Contestability
Contestability names the condition where dispute can reopen without threatening shared coherence—where challenge does not mean collapse. It becomes important when legitimacy depends on more than coercion, when correction and revision matter for trust and adaptation. It helps preserve the capacity to learn from reality and adjust to changed conditions, but it thins when authority relocates legitimacy beyond ordinary revision—when sacred framing, canon, or procedure makes questioning feel dangerous. Contestability depends on whether revision feels survivable or indistinguishable from rupture. When small groups operate under mutual visibility, authority can be argued for even after it is obeyed. But under pressure—breakdown, threat, or instability—dissent begins to read as moral failure rather than political disagreement, and the range of acceptable interpretation narrows. Contestability thins while inherited certainty still coordinates; systems can run on compliance long after persuasion fades. It marks the moment just before certainty becomes difficult to question at all.
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Concept
Correction
Correction names the lived work of narrowing the gap between what was assumed and what is actually happening. It becomes important whenever systems, beliefs, or coordination can drift while still feeling operational. It helps preserve shared reality and learning, but can fail when every correction spawns new framing instead of updated contact with conditions. It differs from repair because correction updates belief and behavior; repair addresses damaged standing and trust. It differs from revisability because correction is the act; revisability is the designed capacity to keep correcting.
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Concept
Erosion
Erosion names the direction in which a group, system, or relationship moves when adaptability shrinks—when influence stops changing direction under pressure, when correction channels narrow, when insulation builds while the surface still looks coordinated. Scalability then determines whether that erosion remains coordinated or also loses reach. It becomes important because erosion is structural rather than dramatic; systems can erode long before they visibly fail, and what looks like stability from inside the room may be thinning fit unseen. Low scalability alone does not mean erosion: a group may still renew while struggling to coordinate at scale, just as it may stay highly coordinated while losing the ability to change course. It helps to notice erosion early—before learning collapses, before disagreement is recoded as disloyalty, before temporary workarounds outlast the emergency they were made for. Erosion often appears as ordinary choices that teach people correction is costly: warnings that travel farther but change less on arrival, exceptions that start appearing in training materials, harm that gets buried in vague wording. The question erosion raises is: is adaptability shrinking, and is coordination holding or fraying as that rigidity sets in? What ordinary patterns are teaching people that speaking up carries cost? Erosion differs from decay in that erosion names the process of thinning, while decay names the end state.
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Concept
Feedback
Feedback names how systems stay in contact with their own effects. It becomes important whenever action and consequence are separated by time, scale, or abstraction. It helps preserve learning, correction, and trust in ongoing coordination, but can fail when dashboards stay green while lived harm accumulates off the ledger. It differs from trust because feedback is the returning signal itself; trust is the bridge that lets people act before every signal arrives. It differs from correction because feedback is what returns; correction is the work of updating in response.
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